Politique de confidentialité
Last updated: October 2026
This Privacy Policy describes how Luxury Care ("Luxury Care", "we", "us" or "our") collects, uses and shares your personal information when you visit luxurycare.fr, make a purchase, use our services or otherwise communicate with us.
By using our website and services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
1. Information We Collect
The personal information we collect depends on how you interact with Luxury Care.
Information you provide directly
We may collect information such as:
- Your first and last name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Account information
- Customer service communications
- Product reviews or other content you voluntarily submit
Payment information may also be collected and processed by our payment providers in order to complete your transaction.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Products viewed
- Shopping cart activity
- Referring website
- Interaction with our website, emails or advertisements
We may collect this information through cookies, pixels and similar technologies.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange delivery
- Manage returns, refunds or replacements
- Provide customer service
- Send order and shipping notifications
- Manage your customer account
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory obligations
- Send marketing communications where permitted
- Personalize advertising and marketing content
- Analyze website performance and customer behavior
4. Legal Bases for Processing
Where applicable under European data protection law, we process your personal information on one or more of the following legal bases:
- Performance of a contract, for example to process and deliver your order
- Legal obligations, including accounting and tax requirements
- Legitimate interests, such as fraud prevention, customer service and improving our business
- Consent, where required, including for certain marketing or tracking activities
Where processing is based on your consent, you may withdraw that consent at any time.
5. Cookies
We use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Enable checkout functionality
- Analyze website traffic
- Measure advertising performance
- Personalize content and advertisements
Because our store is powered by Shopify, Shopify may also use cookies in connection with the operation of our store. Shopify publishes information about the cookies it uses for merchant stores. Pridola Design
Where required by law, non-essential cookies will only be activated after you provide consent.
You can manage cookies through your browser settings and, where available, through our cookie consent tool.
6. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about:
- New products
- Promotions
- Special offers
- Product launches
- Leather care advice
- Other Luxury Care news
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.
Even if you unsubscribe from marketing, we may still send you transactional communications related to your orders or account.
7. How We Share Personal Information
We may share your personal information with trusted service providers when necessary to operate our business.
These may include:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Customer service providers
- Email and SMS marketing providers
- Analytics providers
- Advertising platforms
- IT and hosting providers
- Professional advisors such as accountants or legal advisers
These providers may only process personal information in connection with the services they provide to us and according to applicable laws and contractual obligations.
We may also disclose information if required by law, court order, regulatory request or where necessary to protect our legal rights.
8. Advertising and Analytics
We may work with advertising and analytics platforms to understand how visitors interact with our website and to show relevant advertisements.
Depending on your location and consent choices, these technologies may collect information regarding your browsing activity across websites or services.
You may have the right to opt out of certain advertising or tracking activities under applicable law.
9. International Data Transfers
Luxury Care operates internationally and some of our service providers may process personal information outside the country in which you live, including outside the European Economic Area.
Where personal information is transferred outside the European Economic Area, we take appropriate safeguards where required by law.
These safeguards may include:
- European Commission adequacy decisions
- Standard Contractual Clauses
- Other legally recognized transfer mechanisms
Pridola's policy uses a similar approach for international transfers outside Europe. Pridola Design
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The duration of our relationship with you
- Legal or accounting obligations
- Fraud prevention requirements
- Dispute resolution
- Enforcement of our agreements
Certain order and transaction information may therefore be retained for several years where required by applicable law.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Receive a copy of your information in a portable format
- Withdraw consent
- Opt out of certain marketing or advertising activities
These rights may be subject to certain legal exceptions.
To exercise your rights, contact us at:
We may need to verify your identity before completing your request.
12. European Customers
If you are located in the European Economic Area, United Kingdom or Switzerland, you may have additional rights under applicable data protection laws, including the GDPR.
You may also have the right to lodge a complaint with your local data protection authority if you believe your personal information has been processed unlawfully.
13. United States Customers
Residents of certain U.S. states may have additional privacy rights under state law.
Depending on your state, these may include rights to:
- Know what personal information we collect
- Access personal information
- Correct inaccurate personal information
- Delete personal information
- Opt out of certain targeted advertising or data sharing activities
We will process valid requests in accordance with applicable law.
14. Security
We use reasonable technical and organizational measures designed to protect your personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
You should therefore avoid sending highly sensitive information through unsecured communication channels.
15. Children's Privacy
Our website and products are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.
16. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Our business practices
- Technology
- Legal or regulatory requirements
When we make changes, we will update the Last updated date at the top of this page.
18. Contact Us
If you have questions about this Privacy Policy, how we process your personal information, or wish to exercise your privacy rights, please contact:
Luxury Care
Email: contact@luxurycare.fr
Website: luxurycare.fr