Conditions d’utilisation

Last updated: October 2026

Overview

This website is operated by Luxury Care, a brand operated by Copywriting Clients SRL.

Throughout the website, the terms “we”, “us” and “our” refer to Luxury Care and Copywriting Clients SRL.

By visiting our website, using our services or purchasing products from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on our website, including our Privacy Policy, Shipping Policy and Return & Refund Policy.

Please read these Terms carefully before using our website.

If you do not agree with these Terms, you should not use our website or services.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our website, products or services for any unlawful or unauthorized purpose.

You must not introduce viruses, malicious code or any other technology designed to damage, disrupt or interfere with our website or services.

A breach of these Terms may result in suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, misuse of our website or violation of these Terms.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of our website, services, branding, content or materials without our prior written permission.

Nothing in these Terms limits any mandatory consumer rights granted to you under applicable law.

3. Product Information

We make every reasonable effort to ensure that product descriptions, images, colors, specifications and other information displayed on our website are accurate.

However, colors and appearances may vary depending on your screen, device, lighting conditions and the natural characteristics of the materials shown.

Luxury Care products are intended for leather care and related material care as described on the relevant product page.

Because leather, suede, nubuck and other materials can vary significantly in finish, age, treatment and condition, results may differ from one item to another.

Customers are responsible for following the instructions provided with the product and any guidance displayed on our website.

4. Product Use

Our products must be used according to the instructions provided.

We cannot be held responsible for damage resulting from:

• Incorrect use
• Excessive application
• Use on unsuitable materials
• Failure to follow product instructions
• Use on altered, treated or particularly sensitive materials
• Pre-existing damage or deterioration
• Use of the product in combination with incompatible third-party products

Where recommended, customers should test the product on a discreet area before full application.

Nothing in this section excludes liability where such exclusion would be prohibited by applicable law.

5. Prices

Prices displayed on our website may vary depending on your location, selected market, currency and applicable taxes.

We reserve the right to change our prices at any time without prior notice.

The price charged for your order will be the price displayed at checkout at the time your order is submitted, subject to correction of obvious pricing errors.

Shipping fees, duties, taxes and other applicable charges will be displayed where possible before completing your purchase.

6. Orders

When placing an order, you agree to provide complete, accurate and current information.

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where:

• A product is unavailable
• A pricing or technical error has occurred
• Payment cannot be authorized
• Fraud or misuse is suspected
• An order appears to be intended for unauthorized resale

If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method.

7. Pre-Orders

Certain products may be offered on a pre-order basis.

Where applicable, the estimated shipping date or shipping batch will be displayed on the relevant product page or during checkout.

Estimated dates are provided in good faith and may occasionally change due to production, logistics, customs, transportation or circumstances outside our reasonable control.

A delay does not affect any statutory rights you may have under applicable consumer law.

8. Payment

Payment must be made using one of the payment methods available at checkout.

Payment information is processed by our payment service providers and Shopify.

We do not directly store complete payment card details.

Your order will only be processed once payment has been successfully authorized, unless another payment arrangement has been expressly agreed.

9. Shipping and Delivery

Shipping times provided on our website are estimates and may vary depending on destination, carrier operations, customs clearance, public holidays or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

For more information regarding delivery, lost packages, customs and returned parcels, please review our Shipping Policy.

10. Returns and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits any statutory right of withdrawal, conformity guarantee or other mandatory consumer protection right that applies to your purchase.

11. Promotions and Discount Codes

Promotional offers, discount codes and special offers may be subject to additional terms.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash
• Discounts cannot be applied retroactively to completed purchases
• Certain promotions may not be combined
• Promotions may be limited by product, date, quantity or geographic market

We reserve the right to cancel or modify a promotion where required due to an error, misuse or circumstances outside our control.

12. Accuracy of Website Information

We make reasonable efforts to maintain accurate and current information.

However, our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or delivery estimates.

We reserve the right to correct these errors and update information where appropriate.

If an error materially affects an order you have already placed, we will contact you where required and provide an appropriate solution in accordance with applicable law.

13. Third-Party Services and Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, privacy practices or terms of third-party websites.

Your use of third-party services is subject to the terms and policies of those third parties.

Our website may also use third-party tools and integrations, including payment, shipping, analytics, marketing and customer service services.

14. Intellectual Property

All content available on the Luxury Care website, including but not limited to:

• Brand names
• Logos
• Product names
• Product photographs
• Videos
• Graphics
• Text
• Packaging designs
• Website design
• Guides
• Marketing materials

is owned by or licensed to Luxury Care / Copywriting Clients SRL and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify or commercially exploit this content without our prior written authorization.

15. Reviews, Feedback and User Content

If you submit a product review, photograph, testimonial, comment or other content to us, you confirm that you have the right to submit that content.

You remain responsible for the content you provide.

By voluntarily submitting content for publication, you grant us a non-exclusive right to use, reproduce and display that content in connection with our website, marketing and business activities, subject to applicable law and privacy requirements.

We reserve the right to remove content that is unlawful, fraudulent, abusive, misleading, offensive or infringes third-party rights.

16. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

17. Prohibited Uses

You may not use our website or services:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malware or harmful code
• To obtain unauthorized access to our systems
• To collect personal information without authorization
• To engage in fraud
• To impersonate another person
• To interfere with website security
• To scrape or extract website content for unauthorized commercial purposes
• To engage in abusive or misleading conduct

We reserve the right to restrict or terminate access where these Terms are violated.

18. Disclaimer and Limitation of Liability

We aim to provide reliable access to our website and services, but we cannot guarantee that the website will always be uninterrupted, completely secure or error-free.

To the maximum extent permitted by applicable law, Copywriting Clients SRL shall not be liable for indirect or consequential losses arising from the use of our website or services.

However, nothing in these Terms excludes or limits liability where such limitation or exclusion is prohibited by law, including mandatory consumer protection rights.

19. Statutory Guarantees and Consumer Rights

Customers located in the European Economic Area and other jurisdictions may benefit from mandatory legal guarantees regarding product conformity.

These rights apply independently of any commercial guarantees offered by Luxury Care.

Nothing in these Terms is intended to reduce or exclude rights granted to consumers under applicable law.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Copywriting Clients SRL, Luxury Care and their representatives from claims arising directly from your unlawful use of the website, violation of these Terms or infringement of third-party rights.

This provision does not apply where prohibited by applicable consumer law.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

22. Termination

We may suspend or terminate access to our services where a user seriously violates these Terms or applicable law.

Any rights and obligations that arose before termination will continue where appropriate.

23. Entire Agreement

These Terms of Service, together with the policies referenced on our website, constitute the agreement governing your use of our website and services.

Failure by us to enforce any provision of these Terms does not constitute a waiver of that provision.

24. Governing Law

These Terms of Service and any contract entered into through our website are governed by the laws of Belgium, subject to any mandatory consumer protection rules that may apply in the country where you reside.

Where you are a consumer, nothing in this section deprives you of protections granted by mandatory laws applicable in your country of residence.

Any dispute will be handled by the competent courts in accordance with applicable law.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or legal obligations.

The most current version will always be available on this page.

Material changes will apply from the date they are published, subject to applicable law.

26. Contact Information

Questions regarding these Terms of Service can be sent to:

Luxury Care
Operated by Copywriting Clients SRL
Email: contact@luxurycare.fr
Website: luxurycare.fr